News + Thought

Interview: how Mark Constantine made Lush the UK’s most admired brand without advertising

A recent study by consultancy Basic Arts sought to discover the most admired brand in the UK.  Naturally, there was a decent presence from the usual suspects such as Apple, Google, and Nike;...

Why the John Lewis Christmas ad formula will never, EVER, get tired

Tis the season for ad agencies to cast cynical glances towards the latest festive offering from John Lewis. And one can understand why. https://www.youtube.com/watch?v=Jw1Y-zhQURU In a...

If you have competitors, then you’re not doing it right

No well designed business should have competitors. Other companies in the same general category? Sure. But not competitors - other companies who your customers consider to be "viable...

Why United enjoyed a record quarter after dragging that guy off their plane

Yup, this surprised me too. Following "the PR disaster to end all PR disasters" that occurred when footage was released of United Airlines forcibly removing David Dao from one of their...

How to bring your people with you

To become the kind of inspiring business that wins friends and fans in the modern world is a team effort. We can’t just bring in a hot shot marketing director and expect them to “do” some...

How should we organise our marketing departments?

Sometimes the old ways are indeed the best. You might be familiar with the concept of the four, or latterly seven “ps” that comprise marketing - product, price, promotion, place, process,...

Why firing Damore was a bad marketing decision for Google

This piece originally appeared in Marketing Gazette. In the fallout following the ever-so-juicy James Damore “MemoGate” scandal, opinion has roughly fallen into two camps: if you disagreed...

Purpose is broken – here’s how to fix it

This piece originally appeared in Campaign. Every brand has been created for a reason. That reason can generally be found in the value they provide that people are prepared to pay money for. Your...

KFC complaints show us that advertising is not an exercise in wish fulfilment

This piece first appeared in The Drum. Haven’t our mothers always told us that the best way to get people to like us is simply to be ourselves? The wisdom of this old cliché can take a long...

Will Uber’s next CEO be Tony the Tiger?

This piece first appeared in Marketing Gazette. If you look past the politics and the intrigue, you will find that the story of Travis Kalanick’s departure from (and Arianna Huffington’s...

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